Chillflow Solutions Australia

Service Supervisor / Manager HVAC Chillers & Refrigeration

Chillflow Solutions

Our mission at Chillflow Solutions is to bring innovation to the marine HVAC industry through collaboration with our clients and partners to deliver comprehensive specialist HVAC & refrigeration engineering solutions at the highest quality.

Our services range from design, supply and installation to service, maintenance and ongoing life-cycle support of marine and industrial HVAC Chillers and refrigeration equipment.

Being the sole appointed Australian distributor for J&E Hall ltd (member of the Daikin Group) Marine products which gives is access to first class training and HVAC chiller equipment. 

We now have a great opportunity available for a supervisor / service manager to join us to manage and lead our team of highly skilled engineers and technicians.

The Role

  • Permanent full-time position
  • Mould and manage a close-knit team of experienced engineers and technicians in this specialist marine & industrial HVAC business
  • Growing opportunities for personal and career development and sincere investment to help you achieve your best.
  • Opportunities for career development
  • Dynamic role with multi-disciplinary requirements
  • Perfect for an enthusiastic and ambitions person wanting to further their career.

Responsibilities 

  • Organise and manage the day-to-day business operations of technical staff
  • Scheduling and general technical support of service team
  • Assisting and supervising service team onsite
  • Managing & delegating internal operational requirements 
  • Ownership and management of sustainment / maintenance projects 
  • Working with technical sales to ensure jobs are completed on time and on budget
  • Focus on implementing, utilising and improving operational processes to streamline operational activities and ensure quality outcomes
  • Management of all resources and assets to ensure optimal efficiency, and forecasting of requirements to ensure continuity
  • Participation in every stage of the sales process, from enquiry through to invoicing
  • Key client management and customer service engagement of the highest level
  • Ensure all operational documentation, including service reports & quality documentation etc are developed and presented in the most professional way
  • Oversee the totality of job delivery to clients, in alignment with established processes
  • Prepare reports, budgets and expense schedules, and analyse for variances and trends that create risks or opportunities for the department 
  • Recommend corrective actions and strategies to ensure the department is operating at peak efficiency & performance
  • Review all jobs for accuracy, integration, profitability and efficiency, and act as the final stage of approval before sending them for invoicing
  • Actively seek, engage and maintain customer relationships
  • Be the central point of communication for all client technical enquiries and job requisitions 
  • Assist in management of stock control, external provider relationships, warehousing and logistics
  • Create strong team cohesion through regular engagement, coaching & mentoring, team building and performance appraisals and general HR duties.
  • Engage with all other business departments and participate in strategic planning

The Candidate  

  • Technical background and experience in a relevant field
  • Ability to create a good plan out of nothing, and determination to accomplish goals
  • Excellent critical thinking and problem-solving skills
  • Good data analysis, planning and organisational skills
  • Excellent written and verbal communication skills
  • Good leadership qualities with the ability to provide direction, empathise and understand, create a team environment and bring out the best in their staff 
  • Experience running a medium sized team of varied tradespeople
  • Proficient with the Microsoft Office Suite (especially Excel, Word & Share point) and above average computer literacy
  • Above all else – drive, energy and a practical approach are the skills we value

Competencies & Licences

Mandatory:

  • Trade Qualification – Cert III in Air-conditioning and Refrigeration
  • Current Refrigerant Handling Licence
  • White card/construction card
  • Current driver’s license
  • Full unrestricted Australian work rights
  • Ability to pass AFP police check

Preferred but not essential:

  • Supervision experience in a similar role
  • Experience in project management

What you’ll get in return:

  • New Hilux dual cab company vehicle and fuel card
  • Market leading salary
  • Opportunity for optional offshore work 
  • OEM specific training (J&E Hall)
  • Performance bonus system
  • Superannuation 
  • Regular training and career progression opportunities
  • Specialist tools, mobile phone

3 Key Selling Points

1. Working in niche Defence, Marine & Industrial sector

2. Work on large sustainment and service project work with a like-minded team

3. OEM (J&E Hall – Hallscrew) Specific training for large chiller equipment

Salary

$100-140K + super + annual performance bonus +

Chillflow Solutions Australia

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